Gathering Knowledge from Social Knowledge Management Environments: Validation of an Anticipatory Standard

Knowledge management is more and more happening in social environments, supported by social software. This directly changes the way knowledge workers interact and the way information and communication technology is used. Recent studies, striving to provide a more appropriate support for knowledge work, face challenges when eliciting knowledge from user activities and maintaining its situatedness in context. Corresponding solutions in such social environments are not interoperable due to a lack of appropriate standards. To bridge this gap, we propose and validate a first specification of an anticipatory standard in this field. We illustrate its application and utility analyzing three scenarios. As main result we analyze the lessons learned and provide insights into further research and development of our approach. By that we reach out to stimulate discussion and raise support for this initiative towards establishing standards in the domain of knowledge management