Components and Functions of Crowdsourcing Systems – A Systematic Literature Review

Many organizations are now starting to introduce crowdsourcing as a new model of business to outsource tasks, which are traditionally performed by a small group of people, to an undefined large workforce. While the utilization of crowdsourcing offers a lot of advantages, the development of the required system carries some risks, which are reduced by establishing a profound theoretical foundation. Thus, this article strives to gain a better understanding of what crowdsourcing systems are and what typical design aspects are considered in the development of such systems. In this paper, the author conducted a systematic literature review in the domain of crowdsourcing systems. As a result, 17 definitions of crowdsourcing systems were found and categorized into four perspectives: the organizational, the technical, the functional, and the human-centric. In the second part of the results, the author derived and presented components and functions that are implemented in a crowdsourcing system