Complexity and Context: Emerging Forms of Collaborative Inter-Organizational Systems

The paper analyses the collaborative development of emergent IOS in three data intensive industry sectors (telecommunications, news media, and financial services). The findings reveal that environmental complexities (the complexity of data consumption patterns and increased interdependence within value webs) require context-sensitive value exchanges operationalised within co-operatively developed commodity-like IT infrastructures. The paper concludes by examining the implications of the study findings for developing IOS to support pooled, sequential, and reciprocal inter-organisational interdependencies