Accountability in IT-Mediated Cross-Boundary Work: Insights from a Longitudinal Case Study

Despite developing rich insights into the study of cross-boundary work, recent research lacks explicit attention to the changes in the relationships of accountability between diverse occupational communities. Drawing on the notion of governmentality as well as research into systems of control and resistance, this paper examines the consequences of IT-mediated cross-boundary work on relationships of accountability in a private hospital. The paper develops theoretical implications for understanding the role of historical-material objects in cross-boundary work, and the dynamic between IT-mediated relationships of accountability across occupational communities