Behavioral aspects in the use of ERP systems: Study of a global organization

Since the 1990’s integrated information systems, better known as Enterprise Resource Planning, really started to take off as a potential solution for the integration of all core business areas in the organizations, allowing more visibility by consolidating all the information in one shared database, in real time. On the other hand, implementing a ERP system causes profound changes in the way employees perform their tasks. Research of the concerning literature suggests that ERP systems increase visibility and control within the company, the better access to information contributes to the empowerment of the employees, in the same way that the procedures of the ERP systems engage employees in self discipline and reflection on work practices. The literature review addresses concepts such as Foucault’s view of disciplinary power, organizational control and empowerment. The study adopted a quantitative methodology through a survey conducted in a multinational organization with 213 respondents, revealed that the visibility offered by the ERP system fosters autonomy making empowerment easier and that the respondents do not feel more controlled by their superiors or peers. In contrast to previous research, which relates reflexion to improve working practices, the present study relates reflexion with commitment to performing the system’s standardized tasks