The Impact of Information Quality on Perceptions and Outcomes of Computer-Mediated Communication

Organizations are forming virtual teams of geographically distributed knowledge workers to complete workplace tasks. Various computer-mediated communications systems (CMCS) have been developed to facilitate effective collaboration between team members at remote sites. Factors such as “social presence,” balanced composition, training, and trust have been shown to have a greater influence on outcome than technological factors. This research explores the role of information quality on the perceptions of the virtual collaborative process and on the outcomes of CMCS-based virtual teams. Specifically, we propose to empirically evaluate the impact of changes in completeness, clarity, and credibility of information on the collaboration process and outcome. A framework for exploring this important managerial issue is presented, and areas for future research are suggested