A Service System Design to Support Medical Tourism in South Korea

Healthcare costs are continuously increasing due to longer life expectancy and providing global healthcare services through medical tourism is not a new trend anymore. Several countries have well established programs and infrastructure dedicated to medical tourism. South Korea is attempting to become a major player in this domain by undertaking broad initiatives. The success of medical tourism is greatly impacted by easy access to two types of information, namely, medical and travel information. The National Health Insurance System in Korea collects huge amount of clinical and financial information from all hospitals. However, this information does not get used effectively in health and travel information systems to support medical tourism. In this paper, we develop a medical tourism service system that will promote information exchange and service delivery