Decision Support Capabilities of Enterprise Content Management: A Framework

Enterprise content management (ECM) systems help firms deal with the increasing amounts and complexity of structured and unstructured organizational data. However the ECM literature shows that many organizations focus on the short-term benefits of ECM while the potential strategic decision-making benefits are rarely considered. Therefore, the objective of this research-in-progress paper is to investigate the association between ECM and decision support and to draw attention to the potential application of ECM technology for decision-making activities. This study introduces a framework linking ECM to decision-making activities, and presents five propositions based on the published literature