Add to ORKGThis paper describes an ongoing study into the quality of service provided by the Irish Revenue Commisioners’ on-line tax filing and collection system. The Irish Revenue On-Line Service (ROS) site has won several awards. In this study, a version of the widely used SERVQUAL measuring instrument, adapted for use with on-line services, has been modified for the specific case of ROS. The theory behind this instrument is set out, the particular problems of evaluating revenue collecting on-line are examined and the rationale for this approach is explaine
E-services including electronic tax declaration are becoming trendy in Sweden. Many resources are in...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...
This paper describes an ongoing study into the quality of service provided by the Irish Revenue Comm...
This paper describes an ongoing study into the quality of service provided by the Irish Revenue Comm...
e-Government in the Irish Revenue: The Revenue On-Line Service (ROS) a success story? AbstractThe ...
Purpose – This study aims to examine online service quality factors as main driving forces in the de...
As government organizations have begun increasingly to communicate and interact with citizens via th...
[[abstract]]This paper discusses taxpayer satisfaction with an online system for filing individual i...
AbstractThis study examines the mediating effect of perceived ease of use on the relationship betwee...
Tax revenue forms the backbone of any economy. The quality of the e-services provided by a revenue a...
Despite the fact that service quality is a critical determinant of website success, studies show tha...
This study attempted to investigate the influence of electronic service quality dimensions on E-fili...
Tax revenue forms the backbone of any economy. The quality of the e-services provided by a revenue a...
Electronic services are important in government to citizen electronic commerce; however, little is k...
E-services including electronic tax declaration are becoming trendy in Sweden. Many resources are in...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...
This paper describes an ongoing study into the quality of service provided by the Irish Revenue Comm...
This paper describes an ongoing study into the quality of service provided by the Irish Revenue Comm...
e-Government in the Irish Revenue: The Revenue On-Line Service (ROS) a success story? AbstractThe ...
Purpose – This study aims to examine online service quality factors as main driving forces in the de...
As government organizations have begun increasingly to communicate and interact with citizens via th...
[[abstract]]This paper discusses taxpayer satisfaction with an online system for filing individual i...
AbstractThis study examines the mediating effect of perceived ease of use on the relationship betwee...
Tax revenue forms the backbone of any economy. The quality of the e-services provided by a revenue a...
Despite the fact that service quality is a critical determinant of website success, studies show tha...
This study attempted to investigate the influence of electronic service quality dimensions on E-fili...
Tax revenue forms the backbone of any economy. The quality of the e-services provided by a revenue a...
Electronic services are important in government to citizen electronic commerce; however, little is k...
E-services including electronic tax declaration are becoming trendy in Sweden. Many resources are in...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...
The work discussed here focused on the evaluation of quality perceptions of users of an electronic g...