BENEFITS MANAGEMENT – A LITERATURE REVIEW AND ELEMENTS OF A RESEARCH AGENDA

Benefits Management (BM) deals with the systematic planning, realization and controlling of the intended benefits of IS/IT projects, beyond the traditional success measures of staying within project time frame and budget limits. The article describes the results of a BM literature review that seeks to describe the state-of-science as well as to identify fields of promising further research. Our main findings are that, although the pioneering work of Ward et al. on BM have structured the discipline early on and have been adopted as a basis by other researchers, the research on the BM process itself is still scarce and many opportunities for future research remain open