The Moderating Effect of Information Technology on the Relationship between Comprehensive Planning Processes and Flexible Responsiveness

Uncertainty and disruptions often cause significant effects on businesses worldwide. As part of ever increasing efforts to combat these issues, many businesses often seek to improve their flexibility. This study examines two antecedents of flexible responsiveness – information technology and comprehensive planning processes. A model was developed and then tested using survey data collected from supply chain managers and analyzed using partial least squares techniques. Based on the sample used, information technology moderates the effect of comprehensive planning on flexible responsiveness