What Is Process Standardization?

Standards and standardization have played an important role in the evolution of information and communication technology. In parts of the literature on standardization and especially among practitioners we see a new theme emerge: business process standards. While there seems to be a consensus on the desirability of process standards, the concept has not yet been fully developed, and there is even less of a clear definition let alone a systematic understanding of the how and why of its value impact than with data and communication standards. In this paper, we suggest a process standardization construct and the associated value dimensions and report on a process standardization effort in a large multinational services firm that reveals how the theoretical considerations translate into concrete business value