Leveraging Knowledge-Driven Technologies for Business Success

A significant investment in resources is required for implementation of integrated enterprise systems as technology solutions while the effectiveness of these systems to achieve business benefits remains unclear and empirically largely unexplored. Unarguably, the business benefits can be achieved from improvements through transformation of enterprise system data into knowledge by applying analytic and decision making processes. This study explores a model of transforming ES data into knowledge and results by comparing two case studies that examine the impact of enterprise systems information on organizational functions and processes leading to business benefits