Workflow and Performance Under Computer Mediated Interruptions

Technologically enhanced computer mediated communication (CMC) environments create a trade-off between eliminating delays and increasing performance. In such environments, incoming interruptions can break the “flow” of work and deteriorate performance. In this regard, we describe a mechanism that explains why particular types of information are attended to, and how such interruptions interrupt work flow creating deterioration in performance. Specifically, this study investigates to specific facets of interruptions, the influence of task presentation format and interruption relevance on performance. Results showed significant performance differences related to different presentation format and interruption relevancy. Furthermore, flow had a significant effect on work performance. Future research should future propose more comprehensive taxonomies of both interruption in task characteristics, and examine the effects of such interruptions in systematic ways and in different contexts