The Role of Process Integration for Supply Chain Agility: An Information Processing Perspective

As businesses strive to respond to customer demand at an acceptable cost in the face of market turbulence and volatility, interest in supply chain agility as the ability to address such market uncertainties has grown. As a research in progress paper, we examine the ways in which supply chain agility is enabled through IT-enabled information processing capabilities. We will apply a case study design to investigate the interactions between these capabilities (sensemaking and sensegiving), supply chain process integration and supply chain agility in the order fulfilment process of Visy, a large paper packaging and recycling company within the state of New South Wales. The data is expected to suggest the constituents of supply chain process integration supporting the relationship of information processing capabilities enabling supply chain agility. We will propose a process model of enabling supply chain agility from the sensemaking and sensegiving capabilities through supply chain coordination and network as the characteristics of process integration