Add to ORKGIn a Technological University Dublin research study led by Dr Petranka Kelly and myself, 133 airline passengers were interviewed in the departure area of a major international airport, about their usage and experiences of self-service technologies (SST)
The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-e...
Self-service is basically a method of serving oneself in business-related organisation without the h...
Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented...
The use and development of self-service technologies (SSTs) continues to underpin the Irish and inte...
This paper reports on a study which explored the customer perspective on their roles in SST encounte...
This study provides an interpretivist exploration of customer usage and experiences of self-service ...
This study provides an interpretivist exploration of customer usage and experiences of self-service ...
During the past ten years self-service technologies (SSTs) have attracted research attention especia...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
The contemporary hospitality service industry is changing with the introduction of new self-service ...
The contemporary hospitality service industry is changing with the introduction of new self-service ...
During the past ten years self-service technologies (SSTs) have attracted research attention especia...
The use of self-service technologies (SSTs) has grown significantly over the last ten years. In thei...
The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-e...
Self-service is basically a method of serving oneself in business-related organisation without the h...
Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented...
The use and development of self-service technologies (SSTs) continues to underpin the Irish and inte...
This paper reports on a study which explored the customer perspective on their roles in SST encounte...
This study provides an interpretivist exploration of customer usage and experiences of self-service ...
This study provides an interpretivist exploration of customer usage and experiences of self-service ...
During the past ten years self-service technologies (SSTs) have attracted research attention especia...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
Throughout the last years, the service encounter has gone through drastic changes due to rapid techn...
The contemporary hospitality service industry is changing with the introduction of new self-service ...
The contemporary hospitality service industry is changing with the introduction of new self-service ...
During the past ten years self-service technologies (SSTs) have attracted research attention especia...
The use of self-service technologies (SSTs) has grown significantly over the last ten years. In thei...
The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-e...
Self-service is basically a method of serving oneself in business-related organisation without the h...
Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented...