With rapid technological progress, the services' share of national GDP is still increasing. The question is, whether the services are properly and sufficiently supported by available information technology instruments. This thesis will be a contribution to the development in the new academic branch called Service Science, Management and Engineering which is concerned with studying of services and it will become a part of this branch. The sence of service categorization is in transparent and organized determination. Some service categorizations in general or in the field of information technology have been made in the past but I will try to add some new perspectives or, where appropriate, to add comments to existing categorizations
The services sector is subject to a continuous transformation process and to technological changes a...
In this paper an attempt has been made to show how information technology (IT) is used as a strate...
Our Study aims to examine, from a critical perspective, recent approaches to the definition of servi...
With rapid technological progress, the services' share of national GDP is still increasing. The ques...
Technology is changing society, organizations, and interactions between service organizations and c...
In this thesis, I, as the author, have tried to propose a methodology for establishing IT service ta...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
Several service classifications based necessitate the need for on service- specific attributes, serv...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
Purpose ¿ This paper aims to propose a framework that can be used for analysing services in the auto...
Ensuring effective management of IT services requires well-defined terminology. There is no unity am...
The increasing importance of information technology (IT) services in the global economy prompts rese...
IT Management based on ICT Services is a topic that has been discussed deeply at theoretical and pra...
Services today are of great economic relevance and are established as one of the main source of inco...
Service science is a relatively new concept that wants to educate future “service experts” in as com...
The services sector is subject to a continuous transformation process and to technological changes a...
In this paper an attempt has been made to show how information technology (IT) is used as a strate...
Our Study aims to examine, from a critical perspective, recent approaches to the definition of servi...
With rapid technological progress, the services' share of national GDP is still increasing. The ques...
Technology is changing society, organizations, and interactions between service organizations and c...
In this thesis, I, as the author, have tried to propose a methodology for establishing IT service ta...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
Several service classifications based necessitate the need for on service- specific attributes, serv...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
Purpose ¿ This paper aims to propose a framework that can be used for analysing services in the auto...
Ensuring effective management of IT services requires well-defined terminology. There is no unity am...
The increasing importance of information technology (IT) services in the global economy prompts rese...
IT Management based on ICT Services is a topic that has been discussed deeply at theoretical and pra...
Services today are of great economic relevance and are established as one of the main source of inco...
Service science is a relatively new concept that wants to educate future “service experts” in as com...
The services sector is subject to a continuous transformation process and to technological changes a...
In this paper an attempt has been made to show how information technology (IT) is used as a strate...
Our Study aims to examine, from a critical perspective, recent approaches to the definition of servi...