The survey of the health care quality through the analysis of claims is an accredited tool in the biography consulted. Although users´ assessments concerning nurses are usually positive, complaints are nevertheless increasing through different ways. Our objectives are to study both, the user's perception of our deficiencies and the professionals´ attitude with their patients. We propose an observable evaluation through the analysis of documents (claims presented by radiology service users from January 2000 to September 2003 and reported by the nursing department, as well as the supervisor´s reports to the management of the hospital). Most of the claims denounce: delay in the appointments, lengthy periods of waiting, incorrect manners, insuf...
Background: Medical practice in Chile has changed dramatically over the last few years. Patients hav...
Determine user satisfaction in the Emergency Department (ED) is a highly complex task given that dep...
Today, despite the a great interest for the evaluation and the improvement of the health care servic...
The survey of the health care quality through the analysis of claims is an accredited tool in the bi...
Uneasiness in professional practice arises due to failures detected in the nursing records and, cons...
To investigate the opinion of hospital nurses on the use of quality indicators for nursing care. Res...
Background: Records are the main source of information regarding the patient's situation, and should...
Introduction: To guarantee the quality of services provided, health institutions use audit as a tool...
Introduction: Currently, quality of service is fundamental in healthcare systems, since it allows ex...
Introduction: nurses have different opinions and attitudes about the clinical functionality of Nursi...
Evaluation of indicators of nursing care quality was the aim of the research. The indicators chosen ...
The social needs and requests change constantly, so that health care is evolving to a more focused o...
The present research has investigated the difficulties the nurses from “Santa Casa Hospital/ Montes ...
The objective of this study is to evaluate nursing records as part of the quality management system ...
Esforços para assegurar a melhoria da qualidade da assistência de enfermagem tem sido um desafio par...
Background: Medical practice in Chile has changed dramatically over the last few years. Patients hav...
Determine user satisfaction in the Emergency Department (ED) is a highly complex task given that dep...
Today, despite the a great interest for the evaluation and the improvement of the health care servic...
The survey of the health care quality through the analysis of claims is an accredited tool in the bi...
Uneasiness in professional practice arises due to failures detected in the nursing records and, cons...
To investigate the opinion of hospital nurses on the use of quality indicators for nursing care. Res...
Background: Records are the main source of information regarding the patient's situation, and should...
Introduction: To guarantee the quality of services provided, health institutions use audit as a tool...
Introduction: Currently, quality of service is fundamental in healthcare systems, since it allows ex...
Introduction: nurses have different opinions and attitudes about the clinical functionality of Nursi...
Evaluation of indicators of nursing care quality was the aim of the research. The indicators chosen ...
The social needs and requests change constantly, so that health care is evolving to a more focused o...
The present research has investigated the difficulties the nurses from “Santa Casa Hospital/ Montes ...
The objective of this study is to evaluate nursing records as part of the quality management system ...
Esforços para assegurar a melhoria da qualidade da assistência de enfermagem tem sido um desafio par...
Background: Medical practice in Chile has changed dramatically over the last few years. Patients hav...
Determine user satisfaction in the Emergency Department (ED) is a highly complex task given that dep...
Today, despite the a great interest for the evaluation and the improvement of the health care servic...