Add to ORKGA case study on a service quality of a faculty in one of the local universities. The study was based on Parasuraman's framework. The most important finding were the weaknesses or short of services quality came from the factor of human interactions
This study is conducted to examine the relationship between quality service and students’ satisfacti...
Private universities should realize the appropriate quality requirements demanded by consumers. Wher...
This research investigated the service gap between student’s expectations and perception regarding p...
This study was based on the SERVQUAL Model of Parasuraman, Zeithaml and Berry (1985,1988). Its main ...
Delivering quality of service has become an important aspect in service marketing. Customer satisfac...
The study aims to explore the perception of students with regard to critical antecedents, dimensions...
Quality is a core function of a service organization. There is an ongoing debate in higher education...
Universities all over the world are realigning themselves with service quality and customer orientat...
This study is about service quality issue by students and the purpose of the study is to examine the...
Purpose – The paper explored the perception of students in regard to critical antecedents, dimension...
Service quality is a vital feature for all successful higher education institutions, especially to i...
It is important for institutional research to be undertaken into staff perceptions of service delive...
This study aims to explore the perception of students with regard to critical antecedents and dimens...
This article presents a gap analysis by measuring the perception and expectation of service quality ...
The Australian tertiary education sector has become increasingly competitive as a result of a number...
This study is conducted to examine the relationship between quality service and students’ satisfacti...
Private universities should realize the appropriate quality requirements demanded by consumers. Wher...
This research investigated the service gap between student’s expectations and perception regarding p...
This study was based on the SERVQUAL Model of Parasuraman, Zeithaml and Berry (1985,1988). Its main ...
Delivering quality of service has become an important aspect in service marketing. Customer satisfac...
The study aims to explore the perception of students with regard to critical antecedents, dimensions...
Quality is a core function of a service organization. There is an ongoing debate in higher education...
Universities all over the world are realigning themselves with service quality and customer orientat...
This study is about service quality issue by students and the purpose of the study is to examine the...
Purpose – The paper explored the perception of students in regard to critical antecedents, dimension...
Service quality is a vital feature for all successful higher education institutions, especially to i...
It is important for institutional research to be undertaken into staff perceptions of service delive...
This study aims to explore the perception of students with regard to critical antecedents and dimens...
This article presents a gap analysis by measuring the perception and expectation of service quality ...
The Australian tertiary education sector has become increasingly competitive as a result of a number...
This study is conducted to examine the relationship between quality service and students’ satisfacti...
Private universities should realize the appropriate quality requirements demanded by consumers. Wher...
This research investigated the service gap between student’s expectations and perception regarding p...