Fostering Public Service Motivation in Organizational Settings

학위논문 (석사)-- 서울대학교 행정대학원 : 행정학과(정책학전공), 2014. 2. 임도빈.Public Service Motivation (PSM) is one of the vintage topics in public administration field that has received great amount of attention from scholars around the world. A number of studies revealed the various relationships between PSM and various outcomes such as improved performance, job satisfaction, organizational commitment and decreased turnover intention and whistle-blowing. Since PSM is correlated with many positive outcomes in organizations, one can ask how we can enhance and maintain the level of PSM of individual employees. The main purpose of this study is to suggest what managers can consider doing in order to foster PSM in their organizations by analyzing the relationship between PSM and some factors we often find in organizational settings. Using survey data of the Korean public officials in various sectors of central government, this study attempts to find out if leadership (transformational leadership in particular), merit-based system, and red tape have significant influence of individuals' level of PSM. The result shows that the transformational leadership is positively related with the level of PSM. However, unlike many previous researches, this study with Korean public officials shows that red tape does not have significant relationship with their level of PSM while the merit-based reward system has significant positive influence on employees level of PSM.I. Introduction 1. Research Background 2. Scope of the study II. Theoretical Frame work and Literature Reviews 1. Public Service Motivation i. Definition ii. Previous Researches 2. Transformational Leadership i. Definition ii. Previous Researches 3. Merit-based Reward System i. Definition ii. Previous Researches 4. Red tape i. Definition ii. Previous Researches III. Research Design and Method 1. Research Question and Hypothesis 2. Variables i. Dependent Variable ii. Independent Variable iii. Control Variable 3. Data 4. Method IV. Result and Analysis 1. Descriptive Statistics i. Sample ii. Factor Analysis iii. Reliability 2. Multiple Regression Analysis i. Correlation ii. Multicollinearity iii. Hypothesis Test V. Conclusion 1. Summary 2. Discussion 3. Limitation and Policy Implication VI. ReferenceMaste