Public sectors' perception on critical relationship factors in IS/IT outsourcing: Analysis of the literature and a Delphi examination

The outsourcing of information system or information technology (IS/IT) in the public sector has become an accepted management practice recently. Despite of this increasing practice IS/IT outsourcing in the public sector has faced tough challenges resulting in failures of many of them. Researchers suggest a good relationship between the client and vendor as a vital requisite for the success of IS/IT outsourcing. In this regard, this study identifies and ranks the critical relationship factors in IS/IT outsourcing through the public sectors' perception using a 'ranking-type' Delphi method.OAIID:oai:osos.snu.ac.kr:snu2012-01/102/0000011251/7SEQ:7PERF_CD:SNU2012-01EVAL_ITEM_CD:102USER_ID:0000011251ADJUST_YN:YEMP_ID:A078501DEPT_CD:520CITE_RATE:0FILENAME:첨부된 내역이 없습니다.DEPT_NM:농경제사회학부EMAIL:moonj@snu.ac.krCONFIRM: