AN APPROACH TO CONTINUOUS PROCESS IMPROVEMENT (CPI) BASED ON CASE-BASED REASONING AND PROCESS CHANGE PATTERNS

Today''''''''s business environments are characterized by fierce competitions and rapid changes. Accordingly, organizations must retain a quick adaptability, which capability can be achieved and maintained by sufficient attention to the whole lifecycle of business process management. In order to accomplish such agility, organizations need to improve their business processes continuously in response to changes in the business environments. In this paper, we present an approach to continuous process improvement based on case-based reasoning and business process change patterns. The approach includes a decision support feature and suggests a specific business process improvement guide for process improvement staff. It is expected that the proposed approach, through provision of such a concrete and detailed guide, will increase the efficiency and effectiveness of process improvement efforts.Jung S, 2009, INT J INNOV COMPUT I, V5, P4961Jung S, 2009, EXPERT SYST APPL, V36, P5695, DOI 10.1016/j.eswa.2008.06.099KIM D, 2009, ICIC EXPRESS LETT, V3, P343Zhao LD, 2008, INT J INNOV COMPUT I, V4, P2955Damij N, 2008, INFORM SOFTWARE TECH, V50, P1127, DOI 10.1016/j.infsof.2007.11.004Weber B, 2008, DATA KNOWL ENG, V66, P438, DOI 10.1016/j.datak.2008.05.001Law CCH, 2008, EXPERT SYST APPL, V34, P2342, DOI 10.1016/j.eswa.2007.03.004Tominaga H, 2008, INT J INNOV COMPUT I, V4, P513MANSAR S, 2008, EXPERT SYSTEMS APPL, V36, P3248van der Aalst WMP, 2007, DATA KNOWL ENG, V61, P1, DOI 10.1016/j.datak.2006.04.005*GARTN GROUP, 2007, CREAT ENT LEV 2007 CKIM D, 2007, P 2 INT C CONV INF TADAMS M, 2006, P COOPIS 06, P291Zhou GF, 2005, INT J INNOV COMPUT I, V1, P673VANDONGEN B, 2005, LNCS, V3536van der Aalst WMP, 2003, DATA KNOWL ENG, V47, P237, DOI 10.1016/S0169-023X(03)00066-1Van der Aalst WMP, 2003, DISTRIB PARALLEL DAT, V14, P5, DOI 10.1023/A:1022883727209MANSAR SL, 2003, ELECT J KNOWLEDGE MA, V1, P113SMITH H, 2003, BPM 3 WAVEvan der Aalst WMP, 2003, LECT NOTES COMPUT SC, V2678, P1CROWE TJ, 2002, BUSINESS PROCESS MAN, V8, P490van Hee KM, 2000, LECT NOTES COMPUT SC, V1806, P142Castano S, 1999, DATA KNOWL ENG, V31, P253Nolan AJ, 1999, IEEE SOFTWARE, V16, P97, DOI 10.1109/52.744576Bunke H, 1998, PATTERN RECOGN LETT, V19, P255Reichert M, 1998, J INTELL INF SYST, V10, P93LAWRENCE P, 1997, WORKFLOW HDB 1997RIEHLE D, 1996, THEOR PRACT OBJ SYST, V2, P3