Add to ORKGThe concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument
Transport plays an important role in the economic development of the country by creating employment ...
AbstractAcquiring new customers and retaining existing customers have long been two important subjec...
Quality in the world is considered to be the most important phenomenon of our age, with a permanent ...
The concept of service quality has been a relatively new topic this century and has only caught the ...
Service providers want to know what customers (internal or external) care about. Despite the price, ...
This study is focused on the literature reviews on service quality, in term of methodology concerned...
The assessment of service quality has received increasing attention over the past few decades. The S...
Service quality and customer satisfaction are becoming increasingly important in today‟s business en...
The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, ...
A key question is whether the instruments developed for consumer services can accurately gauge the s...
The service quality (SERVQUAL) scale has been widely used in research to measure quality of service....
Service quality has become one of the key aspects among other factors that contribute to business gr...
Service quality has gained quite a lot attention in the last two decades from both academics and pri...
The measurement of service quality continues to be a challenging research theme and one of great pra...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Transport plays an important role in the economic development of the country by creating employment ...
AbstractAcquiring new customers and retaining existing customers have long been two important subjec...
Quality in the world is considered to be the most important phenomenon of our age, with a permanent ...
The concept of service quality has been a relatively new topic this century and has only caught the ...
Service providers want to know what customers (internal or external) care about. Despite the price, ...
This study is focused on the literature reviews on service quality, in term of methodology concerned...
The assessment of service quality has received increasing attention over the past few decades. The S...
Service quality and customer satisfaction are becoming increasingly important in today‟s business en...
The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, ...
A key question is whether the instruments developed for consumer services can accurately gauge the s...
The service quality (SERVQUAL) scale has been widely used in research to measure quality of service....
Service quality has become one of the key aspects among other factors that contribute to business gr...
Service quality has gained quite a lot attention in the last two decades from both academics and pri...
The measurement of service quality continues to be a challenging research theme and one of great pra...
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner sh...
Transport plays an important role in the economic development of the country by creating employment ...
AbstractAcquiring new customers and retaining existing customers have long been two important subjec...
Quality in the world is considered to be the most important phenomenon of our age, with a permanent ...