Add to ORKGThis study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.Master of Science (Information Studies
Delivering high levels of service is becoming increasingly important in a number of settings, partic...
This research paper seeks to advance the application of SERVQUAL tool developed by Parasuraman et.al...
145-151Service quality assesses performance of products and services from customers' perspective. A...
This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory boar...
The use of a variety of measures of service quality in the private sector as critical indicators of ...
A key measure of service quality is based on the disconfirmation theory, which measures the differen...
The current study investigated the use of a private sector instrument, designed to measure service q...
after The aim of this study was to identify the quality and effectiveness of the services provided b...
after The aim of this study was to identify the quality and effectiveness of the services provided b...
As with service-based business enterprises, determining the quality of service provided by libraries...
Purpose – This paper assesses the quality of services to users in academic libraries in developing c...
170-183Survey of 614 users of the University of Colombo Library system using a modified version ...
The concept of quality is not a new phenomenon for library and information science professionals as ...
Abstract This study aims to identify customer satisfaction in relation to the academic library serv...
SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...
Delivering high levels of service is becoming increasingly important in a number of settings, partic...
This research paper seeks to advance the application of SERVQUAL tool developed by Parasuraman et.al...
145-151Service quality assesses performance of products and services from customers' perspective. A...
This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory boar...
The use of a variety of measures of service quality in the private sector as critical indicators of ...
A key measure of service quality is based on the disconfirmation theory, which measures the differen...
The current study investigated the use of a private sector instrument, designed to measure service q...
after The aim of this study was to identify the quality and effectiveness of the services provided b...
after The aim of this study was to identify the quality and effectiveness of the services provided b...
As with service-based business enterprises, determining the quality of service provided by libraries...
Purpose – This paper assesses the quality of services to users in academic libraries in developing c...
170-183Survey of 614 users of the University of Colombo Library system using a modified version ...
The concept of quality is not a new phenomenon for library and information science professionals as ...
Abstract This study aims to identify customer satisfaction in relation to the academic library serv...
SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...
Delivering high levels of service is becoming increasingly important in a number of settings, partic...
This research paper seeks to advance the application of SERVQUAL tool developed by Parasuraman et.al...
145-151Service quality assesses performance of products and services from customers' perspective. A...