Add to ORKG242 p.This study analyses the service delivery process in the local coffee cafe industry. It seeks to identify any gaps between management specifications and staff delivery of service, and between customers' expectations and perceptions of the quality of service delivered by staff. The three coffee cafes selected for our studies include Brew Heaven Cafe, Burke's Coffee and Spinelli Coffee Company. This study helps the coffee cafe industry to evaluate their present marketing strategies and provide insights into areas requiring improvement.BUSINES
This research aims to analyze service quality which are classified into three types of quality: inte...
Coffee shops can be found in many different corners in Bandung. One of the coffee shops located in B...
Purpose: The Taiwanese coffee market is growing every year, together with progressive changes in nat...
An exploratory study to discover the factors and the impact of service quality dimensions on coffee ...
The food service industry in Malaysia has shown a tremendous growth in the past few decades. Gourmet...
This report conducts a study on the attributes that affect consumers’ choice of café. These attribut...
Coffee consumption has become the lifestyle of today’s society. This was used by a number of busines...
180 p.The focus of our final year project is to apply the SERVQUAL model to a food and beverage comp...
Coffee consumption has become the lifestyle of today's society. This was used by a number of busines...
Abstract. The coffee industry has proliferated in big cities, especially the city of Bandung. The ra...
This study aims to determine the quality of service and to determine the level of satisfaction and t...
The increased number of coffee shops has led to increasingly fierce competition. A coffee shop needs...
The increased number of coffee shops has led to increasingly fierce competition. A coffee shop needs...
This study was conceived to design a questionnaire that would better understand service quality in t...
This study aims to identify the important attributes that customers derive their overall satisfactio...
This research aims to analyze service quality which are classified into three types of quality: inte...
Coffee shops can be found in many different corners in Bandung. One of the coffee shops located in B...
Purpose: The Taiwanese coffee market is growing every year, together with progressive changes in nat...
An exploratory study to discover the factors and the impact of service quality dimensions on coffee ...
The food service industry in Malaysia has shown a tremendous growth in the past few decades. Gourmet...
This report conducts a study on the attributes that affect consumers’ choice of café. These attribut...
Coffee consumption has become the lifestyle of today’s society. This was used by a number of busines...
180 p.The focus of our final year project is to apply the SERVQUAL model to a food and beverage comp...
Coffee consumption has become the lifestyle of today's society. This was used by a number of busines...
Abstract. The coffee industry has proliferated in big cities, especially the city of Bandung. The ra...
This study aims to determine the quality of service and to determine the level of satisfaction and t...
The increased number of coffee shops has led to increasingly fierce competition. A coffee shop needs...
The increased number of coffee shops has led to increasingly fierce competition. A coffee shop needs...
This study was conceived to design a questionnaire that would better understand service quality in t...
This study aims to identify the important attributes that customers derive their overall satisfactio...
This research aims to analyze service quality which are classified into three types of quality: inte...
Coffee shops can be found in many different corners in Bandung. One of the coffee shops located in B...
Purpose: The Taiwanese coffee market is growing every year, together with progressive changes in nat...