Critical success factors for electronic commerce in banking

Electronic Commerce has been in use for many years. It is not a new phenomenon that was invented with the commercialization of the Internet, or the development of the World Wide Web. However, with the advances in Information Technology and the popularity of the Internet, they have opened a wealth of new opportunities to conduct business. This research is set up to study the critical success factors when using Electronic Commerce (EC) in the banking and financial sector. The literature review examines Electronic Commerce and Internet as a whole, impact of Information and Communication Technology (ICT), as well as banking and its development. Special attention is focused on Singapore Internet strategy and banking strategy. A Checklist is formulated as a research tool to help in the evaluation. It was first tested on two of the best-rated American Internet banks; and subsequently used on two of the selected local banking web sites, namely, Overseas Union Bank and Citibank.Master of Science (Information Studies