Add to ORKGThis text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry
Thesis (MBA)-University of Natal, Durban, 2003.The main driving force behind the increasing interest...
The management of quality is crucial to business survival and merits the personal attention and comm...
The paper reviews the literature on service performance, provides a critique of service quality mode...
The COVID pandemic has highlighted, and arguably increased, the range of service supply channels and...
For IT services companies, delivering high quality IT services is of eminent importance. IT service ...
For IT services companies, delivering high quality IT services is of eminent importance. IT service ...
The enterprises ’ offensive in various markets is focused on a package of “services ” that integrate...
If service delivery involves institutional performance, then it stands that the better the performan...
Delivering excellent service is a challenge for most organizations. While many aspire to it, the evi...
The COVID pandemic has highlighted, and arguably increased, the range of service supply channels an...
Organisations everyday, are faced with the pressure of business forces and their health lies in cor...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
The service-producing industries have experienced problems in quality in the 1980s because of intens...
In today’s competitive business environment, it is no longer sufficient to merely satisfy customers....
The notion of "Quality" in business performance has exploded since the publication of the first edit...
Thesis (MBA)-University of Natal, Durban, 2003.The main driving force behind the increasing interest...
The management of quality is crucial to business survival and merits the personal attention and comm...
The paper reviews the literature on service performance, provides a critique of service quality mode...
The COVID pandemic has highlighted, and arguably increased, the range of service supply channels and...
For IT services companies, delivering high quality IT services is of eminent importance. IT service ...
For IT services companies, delivering high quality IT services is of eminent importance. IT service ...
The enterprises ’ offensive in various markets is focused on a package of “services ” that integrate...
If service delivery involves institutional performance, then it stands that the better the performan...
Delivering excellent service is a challenge for most organizations. While many aspire to it, the evi...
The COVID pandemic has highlighted, and arguably increased, the range of service supply channels an...
Organisations everyday, are faced with the pressure of business forces and their health lies in cor...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
The service-producing industries have experienced problems in quality in the 1980s because of intens...
In today’s competitive business environment, it is no longer sufficient to merely satisfy customers....
The notion of "Quality" in business performance has exploded since the publication of the first edit...
Thesis (MBA)-University of Natal, Durban, 2003.The main driving force behind the increasing interest...
The management of quality is crucial to business survival and merits the personal attention and comm...
The paper reviews the literature on service performance, provides a critique of service quality mode...