Add to ORKGThis study aim is to reveal the influence of service recovery that consistof procedural justice, interactional justice, distributive justice on customer loyalty of car was customer satisfaction. This study used survey research that used questionnaire to collect primary data. Statistical analysis used multiple linear regression analysis. The results showed that the service recovery effect simultaneously on customer loyalty, while partially only interactional justice influence customer loyalty significantly. Hence, it is recommended that firms encourage employees to keep sustain relationship that ensure interaction with customers. Keywords:Customer Loyalty , Distributive Justice, In...
ABSTACT This study aims to determine the effect of service quality on customer loyalty in motorcycl...
This study evaluates the influence of service quality on customer loyalty in motorbike and saloons h...
The purpose of this study is to determine how the influence of service quality on customer loyalty w...
This study aim is to reveal the influence of service recovery that consistof procedural justic...
The objectives of this research is to examine the impact of service recovery toward trust, and custo...
This study purpose is to explain the Service recovery on Telkom Speedy, and the influenc...
The goal of service recovery is to identify customers with issues and then to address those issues t...
The primary objective of this study is to investigate the effects of service recoveryon customer sat...
The development of the service industry sector is currently very fast, an increase in population is ...
This study aims to examine and analyze the mediating role of trust in the fairness of the developmen...
Analyze in study efect of service quallity and service recover on loyalty in mediated variable. Tech...
ABSTRACTThe condition of the Indonesian economy in general shows significant improvement and improve...
The background of this research to understand the importance of customer satisfaction will result cu...
The background of the research is that the growing number of vehicles over the years, it is an oppor...
AbstrakArtikel ini menjelaskan sejauh mana pengaruh kualitas pelayanan terhadap loyalitas konsumen ...
ABSTACT This study aims to determine the effect of service quality on customer loyalty in motorcycl...
This study evaluates the influence of service quality on customer loyalty in motorbike and saloons h...
The purpose of this study is to determine how the influence of service quality on customer loyalty w...
This study aim is to reveal the influence of service recovery that consistof procedural justic...
The objectives of this research is to examine the impact of service recovery toward trust, and custo...
This study purpose is to explain the Service recovery on Telkom Speedy, and the influenc...
The goal of service recovery is to identify customers with issues and then to address those issues t...
The primary objective of this study is to investigate the effects of service recoveryon customer sat...
The development of the service industry sector is currently very fast, an increase in population is ...
This study aims to examine and analyze the mediating role of trust in the fairness of the developmen...
Analyze in study efect of service quallity and service recover on loyalty in mediated variable. Tech...
ABSTRACTThe condition of the Indonesian economy in general shows significant improvement and improve...
The background of this research to understand the importance of customer satisfaction will result cu...
The background of the research is that the growing number of vehicles over the years, it is an oppor...
AbstrakArtikel ini menjelaskan sejauh mana pengaruh kualitas pelayanan terhadap loyalitas konsumen ...
ABSTACT This study aims to determine the effect of service quality on customer loyalty in motorcycl...
This study evaluates the influence of service quality on customer loyalty in motorbike and saloons h...
The purpose of this study is to determine how the influence of service quality on customer loyalty w...