Management of employee expectations, performance and satisfaction in university library: an empirical study

13-21This study unfolds major implications for performance management systems and process in university libraries. The study is mainly based on the primary data collected from the professionals working in 15 university libraries (regular and deemed) of Karnataka State with the help of a pre-tested, structured, comprehensive, postal questionnaire. The respondents include professionals and semiprofessionals working in various university libraries in Karnataka. The total population considered for the current study was 218 library professionals and semi-professionals distributed across the 15 university libraries and 188 respondents submitted their filled-in questionnaire, which accounts for a response rate of 86.24%. Hence, the information, opinions, perceptions and attitudes of these library professionals were collected and analyzed. The key issues addressed in this study include: perceived importance and perceived performance of workplace attributes, performance appraisal, issues considered during appraisal, knowledge and competence of employee performance by the appraiser, opinion on performance appraisal system, suggestions to improve, respondents’ views about frequent disturbance at work, and overall satisfaction. This paper reports on the views and perceptions of university library professionals in Karnataka in respect of their job, job environment and organization in addition to identifying and analyzing the key individual, work and organizational characteristics influencing their performance expectations and job satisfaction. It is hoped that this paper will help library administrators in managing library personnel both effectively and efficiently