A multidimensional decision making model for information technology investments in universities

Justifying an Information Technology (IT) investment solely on the financial gain or lost has been proven to be difficult due to its intangible benefits. This study examines how non-financial measures can be incorporated to improve the decision on IT investment, particularly the Learning Management System (LMS) in universities. Design Research (DR) was adopted to develop a LMS decision making model which consists of six multidimensional perspectives which are both financial and non-financial measures. The six multidimensional perspectives were derived from the integration of two model