Social issues in let project implementation in the local authorities of Selangor, Malaysia

This paper seeks to provide insights ofsocial issues in implementing ICTbased projects in twelve local authorities of SelangorMalaysia. It also describes aframework ofsocial inhibitors ofICT project implementation. In the study, thisframework mergeda number ofsub-issues to construct a broader higher-level schema in information system planning, procurement and execution. Deploying a mixed method approach, the analyses highlighted eight sub-issues, which are, human resource, organizational environment, organizational culture. organizational directives, management process. interdepartmental coordination. organizational support and resistance to change. The identification ofthese social inhibitors would provide a better path to successful implementation ofICT projects by local authorities. As the ICT implementation framework is relatively new. guidelines and examples were also identified to manage the difficulties and profundities ofexecuting ICT initiatives