Making customers matter : straigh talk from the word's top business leaders

Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out--with Lessons Learned. This specially priced, twenty-four volume set gives you instant access to the wisdom and expertise of some of the world's most talented leaders. This set features interviews with business leaders from McKinsey & Company, Microsoft, KPMG International, Eastman Kodak, Virgin Galactic, Marks & Spencer, Williams-Sonoma, and many more. Each paperback volume offers 12 to 14 insightful essays into how these individuals think, how they approach new challenges, and how they use hard-won lessons to shape their leadership philosophies. This set includes: Leading By Example; Managing Your Career; Managing Change; Managing Conflict; Communicating Clearly; Executing for Results; Hiring and Firing; Doing Business Ethically; Loving Your Work; Succeeding in China; Making Customers Matter; Making the Sale; Making Strategy Work; Leveraging Technology; Going Green; Overcoming Obstacles; Weathering the Storm; Crisis as Opportunity; Sparking Innovation; Starting a Business; Unleashing Talent; Never Stop Learning; Motivating People; and Doing Business Globally. Save more than 25% off the individual component prices when you order this set