Add to ORKGThe eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operationsPart Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategyPart Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and,Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.xviii+524hlm.;22x28c
Operations management is the process by which the managers in an organization ensure that all the se...
Service Design and Delivery provides a comprehensive overview of the increasingly important role pla...
This paper continues with the conspectus of Service Science for academicians and practitioners. It f...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
The purpose of this book is to provide cutting-edge information on service management such as the ro...
Services Management offers a clear and compelling overview of the nature of service management. The ...
The central focus of this book is how organizations deliver service and the operational decisions th...
The rapid increase in global services during the last few decades is without doubt one of the most c...
Purpose: To draw research attention to service management (SM) as a subdiscipline of management scie...
Service management refers to the discipline used in industries to provide IT services. It includes t...
Over the last three decades, the principles of service management have become widely accepted. These...
Creating and marketing value in today’s increasingly service and knowledge-intensive economy require...
Service is provided through the application of service systems, which consist of clients and service...
Managing strategies for professional service firms is an important and complex activity. The main is...
Service organisations have in the recent past become the focus of attention in America and Westem Eu...
Operations management is the process by which the managers in an organization ensure that all the se...
Service Design and Delivery provides a comprehensive overview of the increasingly important role pla...
This paper continues with the conspectus of Service Science for academicians and practitioners. It f...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
The purpose of this book is to provide cutting-edge information on service management such as the ro...
Services Management offers a clear and compelling overview of the nature of service management. The ...
The central focus of this book is how organizations deliver service and the operational decisions th...
The rapid increase in global services during the last few decades is without doubt one of the most c...
Purpose: To draw research attention to service management (SM) as a subdiscipline of management scie...
Service management refers to the discipline used in industries to provide IT services. It includes t...
Over the last three decades, the principles of service management have become widely accepted. These...
Creating and marketing value in today’s increasingly service and knowledge-intensive economy require...
Service is provided through the application of service systems, which consist of clients and service...
Managing strategies for professional service firms is an important and complex activity. The main is...
Service organisations have in the recent past become the focus of attention in America and Westem Eu...
Operations management is the process by which the managers in an organization ensure that all the se...
Service Design and Delivery provides a comprehensive overview of the increasingly important role pla...
This paper continues with the conspectus of Service Science for academicians and practitioners. It f...