TINJAUAN PELAKSANAAN PENDAFTARAN PASIEN RAWAT JALAN DI RSUD UNGARAN

One of the medical record activities that is important and influential on the quality of health services in a hospital is at the Outpatient Patient Registration Place. RJ registration can be done manually and online. Waiting time for patients from starting to pick up the queue number at the queue machine until registration is complete from 10 patients on average more than 10 minutes. This situation often results in patient dissatisfaction and raises many complaints. The purpose of this study was to determine the registration procedure for outpatient patients in Ungaran Hospital, to find out the registration requirements of outpatients in Ungaran Hospital, to find out the obstacles in registering outpatients in Ungaran Hospital.The type of research used is descriptive research. The method of collecting data uses observation.The procedure for registering outpatients is that the patient comes to the queue number, then goes to the registration counter, verifies the requirements, receives the data by the officer and is welcome to the designated polyclinic. Problems that often occur in the outpatient registration process are sequential registration manuals and online, manual registration and online at 1 counter, registration of General Patients, BPJS, Jamkesda and the Company also at the same counter, and frequent lights suddenly occur which results in random order numbers and repeats from the beginning. We recommend that the outpatient registration number between online and manual is separated by correcting the online registration software, plus a computer unit and registration officer and adding a UPS for voltage stabilizers