ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN RADIOLOGI DI INSTALASI RADIOLOGI RSUD DR. SOEHADI PRIJONEGORO SRAGEN

Patients satisfaction survey in radiology installation of Soehadi Prijonegoro hospital done every once in 3 years, and the survey standard should be achieved every 3 months in 1 year, but the fact is there still any complaints from patient and his family. The aims of this study is to know the level of satisfaction patients on the quality of intensive care treatment at the radiology in Soehadi Prijonegoro hospital also the factors that prioritized to be maintaned and improved in patient satisfaction.This study included in quantitative research with the approach survey and take locations in radiology installation of Soehadi Prijonegoro hospital on March-April 2018. The sample from this study as many as 100 respondent and use consecutive sampling technique. The method used directly reported satisfaction, importance performance analysis by diagram kartesius and analysis gap.The results indicating that most patients satisfied with prosentage at 64%, then on very satisfied were 15%, in the fairly satisfied 12%, less satisfied at 9%, and not satisfied found at 0 %. Factor that has been a priority to be improved is speed service period, cleanliness and neatness space examination, cleanliness and comfort the waiting room, and procedures service which are not convoluted. The main factors a priority to maintained that is officers inform clearly, response the officer to advice patients, skill officers, civility and friendliness officers, officers providing services regardless of their status, and give attention to questions that asked by patients