SURVEY KEPUASAN PASIEN PASCA PELAYANAN KESEHATAN GIGI DAN MULUT PADA POLI GIGI KLINIK MEDITAMA SEMARANG TAHUN 2017

Customer Satisfaction is a situation where the wishes, expectations and needs of the customer are met. A service is considered satisfactory if the service can meet customer needs and expectations. The purpose of this research is to know the factors that influence the satisfaction seen from three factors that are skill and communication factor, work discipline and facility factor, cost factor of care and work efficiency toward patient getting clinic dental service of meditama clinic The type of this research is quantitative descriptive research, using cross sectional design. Sampling technique using purposive sampling. The population in this study is a number of 280 patients, in this case the author took 30% of the population of 84 respondents. Measuring tool in this study is a questionnaire. Data obtained from the research results are shown in the form of frequency distribution table. The results of this study indicate that most respondents stated good service and satisfied with service given, where the skill factor and communication officers stated satisfied 91,7%, work discipline factor and facility express satisfied 89,3%, treatment cost factor And work efficiency states satisfied 85.7%. It is hoped that in the health service the quality of service is very important, therefore the quality is enhanced about the cost of care at the dental clinic that is community and improve the work efficiency of meditama clinic staf