Massive stars have a major influence on their environment, yet their formation is difficult to study as they form quickly in highly obscured regions and are rare, hence more distant than lower mass stars. Westerhout 43 (W43) is a highly luminous galactic massive star-forming region at a distance of 5.5 kpc and the MM1 part hosts a particularly massive dense core (1000 M⊙ within 0.05 pc). We present new Herschel HIFI maps of the W43 MM1 region covering the main low-energy water lines at 557, 987, and 1113 GHz; their H218O counterparts; and other lines such as 13CO (10–9) and C18O (9–8), which trace warm gas. These water lines are, with the exception of line wings, observed in absorption. Herschel SPIRE and JCMT 450 μm data have been used to ...