APPLICATION RELATIONS PROFESSIONAL NURSING CARE MODEL TEAM WITH HOSPITAL PATIENT SATISFACTION IN JOMBANG

Introduction: Professional Nursing Care Model ISASA system (structure, process and value) that enables professional nurses regulate nursing care. But some patients feel less satisfied with the nursing service because the service is not optimal. In Jombang hospitals since the implementation of the model of professional nursing care team early 2002 most of the patients are still expressed dissatisfaction with the services it is evidenced in the number of letters about the suggestion box that is less than optimal care nurse. This study aims to analyze the relationship between the implementation of the Professional Nursing Care Model Team with patient satisfaction in hospitals Jombang. Method: This study uses an analytic design with cross sectional approach. Samples were collected using a multi stage random sampling of 240 respondents (120 patients and 120 nurses). These data were collected by using questionnaire and observations and analyzed using correlation test (spearman's rho) with significant level α0.05. Results: Analysis showed no relationship between the applications of the Professional Nursing Care Model Team with patient’s satisfaction. Nurse unit manager responsibility, the responsibility of the team leader, the responsibility of the team members (p=0.001), weigh received (p=0.001), centralized drug (p=0.002) and nursing documentation (p=0.001). Discussion: Implementation of responsibility (nurse unit manager, team leader and team members), weigh, centralized medicine and nursing documentation associated very strongly with patient satisfaction. Therefore, it needs to be maintained to the full stand improved implementation of team that still has not gone well. Key words: professional nursing care model team, satisfactio