Evaluation Of Job Satisfaction Of Employees Of A Public Hospital Care Recognized Effectiveness

Objective: To evaluate job satisfaction of non-medical professionals in order to identify potential service failures and propose changes for improvements. Methods: A cross-sectional, descriptive study of 14 employees in the Ophthalmologic Center Divinolândia Regional Hospital in São Paulo state. Was used as a research tool, a self-administered questionnaire developed by the authors. The collected data were tabulated and presented in tables. Results: Reported great satisfaction with the work performed (71,4%). The factor that most pleased the employees in the workplace was the good relationship with colleagues (35.6 %). Considered as great the relationship with the medical staff and the patients (71,4%). Mentioned as the most unpleasant factor in the workplace, the fact that the physical space is very small (35.7%). Most employees (64.3 %) worked in the institution for more than 10 years. Conclusion: We found a high satisfactory degree of employee satisfaction with the institution, with medical staff and patients.733143147Albornoz, S., O que é trabalho (1994), 6a ed. São Paulo: BrasilienseRibeiro, C.V., Léda, D.B., The meaning of work in time of productive reorganization (2004) Estud Pesqui Psicol, 4 (2), pp. 76-83. , PortugueseKara-Junior, N., Dellapi Jr, R., Espíndola, R.F., Difficulties in access to treatment for patients undergoing cataract surgery in public and private health systems (2011) Arq Bras Oftalmol, 74 (5), pp. 323-325. , PortugueseMachado, M.C., Medina, F.M., Kara-José, N., Perception of the users, health professionals and managers of the assistance model of the Regional Ophthalmologic Hospital of Divinolândia - SP (2010) Arq Bras Oftalmol, 73 (3), pp. 276-281. , PortugueseHospital Regional de Divinolândia é eleito o 7° melhor do Estado de São Paulo [internet] (2013), http://www.conderg.org.br/not46.asp, São Paulo, [citado 2012 Ago 14]Marback, R.F., Temporini, E.R., Kara Júnior, N., Cataract surgery: characteristics and opinions of patients with monocular versus binocular vision (2010) Arq Bras Oftalmol., 73 (5), pp. 399-404. , PortugueseMagri, M.P., Espíndola, R.F., Santhiago, M.R., Mercadante, E.F., Kara Júnior, N., Cancellation of cataract surgery in a public hospital (2012) Arq Bras Oftalmol, 75 (5), pp. 333-336. , PortugueseMarback, R., Temporini, E., Kara Júnior, N., Emotional factors prior to cataract surgery (2007) Clinics (Sao Paulo)., 62 (4), pp. 433-438Mascarenha, F., Lazer e trabalho: liberdade ainda que tardia (2001) Seminário o Lazer em Debate, pp. 81-93. , Belo Horizonte: Coletânea Belo Horizonte. UFMGCampos, V.F., TQC controle da qualidade total: no estilo japonês (1993), 3a ed. Minas Gerais: INDGHerzberg, F., Novamente como se faz para motivar funcionários? (1975), Não é melhorando as condições de trabalho, aumentando ordenados ou remanejando tarefas. São Paulo: VeritasCarvalho, R.S., Kara-José, N., Kara-Junior, N., Post-visit at ophthalmology emergency service: frequency and perception of the doctors on duty and users (2010) Arq Bras Oftalmol., 73 (5), pp. 423-427Temporini, E.R., Kara Jr, N., Jose, N.K., Holzchuh, N., Popular beliefs regarding the treatment of senile cataract (2002) Rev Saude Publica., 36 (3), pp. 343-349Donabedian, A., The quality of care. How can it be assessed? 1988 (1997) Arch Pathol Lab Med., 121 (11), pp. 1145-1150Regis Filho, G., Lopes, M.C., Study of the organizational climate in ambulatory public health services in the health department of Itajaí, state of Santa Catarina - (SC), BR Part II: Profile of employKramer, G.G., Faria, J.H., Vínculos organizacionais (2007) Rev Adm Publ., 41 (1), pp. 83-104Estefano, E.V., Satisfação dos recursos humanos no trabalho: um estudo de caso na biblioteca central da Universidade Federal de Santa Catarina [tese] (1996), Florianópolis: Universidade Federal de Santa CatarinaSiqueira, V.T., Kurcgan, P., Job satisfaction: a quality indicator in nursing human resource management (2012) Rev Esc Enferm USP, 46 (1), pp. 151-157. , PortgueseChiavaneto, I., Recursos humanos (1990), São Paulo: AtlasAffonso, L.M., Rocha, H.M., Fatores organizacionais que geram insatisfação no servidor público e comprometem a qualidade dos serviços prestados (2010) VII SEGeT - Simpósio de Excelência em Gestão e Tecnologia, , Rio de JaneiroMaslow, A.H., Maslow no gerenciamento (2000), Rio de Janeiro: Qualitymar