Add to ORKGDue to constant advances in technology and growing business competition, it is increasingly common for technology companies to offer users' training in their service portfolio. In this sense, an effective planning method for allocating instructors to courses is necessary to prevent overload, subcontracting or idle workforce, as well as offering a good service level to consumers. Thus, this study proposes a mathematical model for the Personnel Scheduling Problem in the IT training industry, since there is a lack of specific approaches for training companies with acyclic annual periods in the literature. Therefore, a case study at Motorola Solutions was performed aiming to perform a preliminary validation of the model. By using the proposed a...
The planning of the workforce in a company is one of the most important problems managers face as la...
Staff scheduling and rostering involves a number of hierarchical subproblems including demand modeli...
Many, if not most, real world scheduling problems fall into the class of NP. Classical, mathematical...
In a telco, technicians visit a number of customer sites per appointment. Scheduling these technicia...
© Springer International Publishing Switzerland 2016. Many organisations need periodic retraining of...
Call centers face demand that varies throughout the week across multiple service categories and typi...
Personnel scheduling is one of the most critical components in logistical planning for many practica...
As the amount of technical information explodes in volume and technical professionals struggle with ...
This research explored optimization techniques to assist in personnel scheduling in a telecommunicat...
■ The staff scheduling problem is a critical problem in the call center (or, more generally, custome...
Personnel scheduling can become a particularly difficult optimisation problem due to human factors. ...
Summary The personnel of an organization often has two conflicting goals. Individual employees like ...
Purpose: The majority of a company’s improvement comes when the right workers with the right skills,...
xii, 148 leaves : ill. ; 31 cm.PolyU Library Call No.: [THS] LG51 .H577M ISE 2006 WangThis research ...
Manpower planning combines the techniques of staffing and scheduling decisions as the assignment wou...
The planning of the workforce in a company is one of the most important problems managers face as la...
Staff scheduling and rostering involves a number of hierarchical subproblems including demand modeli...
Many, if not most, real world scheduling problems fall into the class of NP. Classical, mathematical...
In a telco, technicians visit a number of customer sites per appointment. Scheduling these technicia...
© Springer International Publishing Switzerland 2016. Many organisations need periodic retraining of...
Call centers face demand that varies throughout the week across multiple service categories and typi...
Personnel scheduling is one of the most critical components in logistical planning for many practica...
As the amount of technical information explodes in volume and technical professionals struggle with ...
This research explored optimization techniques to assist in personnel scheduling in a telecommunicat...
■ The staff scheduling problem is a critical problem in the call center (or, more generally, custome...
Personnel scheduling can become a particularly difficult optimisation problem due to human factors. ...
Summary The personnel of an organization often has two conflicting goals. Individual employees like ...
Purpose: The majority of a company’s improvement comes when the right workers with the right skills,...
xii, 148 leaves : ill. ; 31 cm.PolyU Library Call No.: [THS] LG51 .H577M ISE 2006 WangThis research ...
Manpower planning combines the techniques of staffing and scheduling decisions as the assignment wou...
The planning of the workforce in a company is one of the most important problems managers face as la...
Staff scheduling and rostering involves a number of hierarchical subproblems including demand modeli...
Many, if not most, real world scheduling problems fall into the class of NP. Classical, mathematical...