Add to ORKGAbstract: This research aims to analyze the effect of service quality on customer satisfaction and loyalty. Population of the research is all customers of conventional banks in Situbondo. Purposive sampling method was used with the sample consisted of 115 respondents. Results of path analysis test showed that physical evidence, reliability, responsiveness, empathy, assurance, and customer satisfaction had significant effect on customer loyalty. Keywords: Service Quality, Satisfaction, Loyalt
This study aimed to determine the influence of service quality on the loyalty of credit customers at...
In the banking world, together with a valuable service owned products, this means that the service i...
This research aims to understand and explain the influence of the variable service quality, corporat...
In early development, the concept of customer loyalty is synonymous with customer satisfaction. In b...
The purpose of this study is to examine the effect of Customer Satisfaction, Service Quality, and Tr...
Purpose - This study aims to examine the effect of service quality,perceived value and customer sati...
The purpose of this study was to determine the effect of service quality, trust and loyalty.. The me...
This study aims to analyze consumer satisfaction, service quality, trust in consumer loyalty at the ...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The main business of a bank is trust. Therefore, all efforts are made to serve, and satisfy customer...
The purpose of this research is to test the influences service quality and perceived usefulness on c...
This study aimed to determine the influence of service quality on the loyalty of credit customers at...
In the banking world, together with a valuable service owned products, this means that the service i...
This research aims to understand and explain the influence of the variable service quality, corporat...
In early development, the concept of customer loyalty is synonymous with customer satisfaction. In b...
The purpose of this study is to examine the effect of Customer Satisfaction, Service Quality, and Tr...
Purpose - This study aims to examine the effect of service quality,perceived value and customer sati...
The purpose of this study was to determine the effect of service quality, trust and loyalty.. The me...
This study aims to analyze consumer satisfaction, service quality, trust in consumer loyalty at the ...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The objectives of this study is to measure customer level of satisfaction and loyalty toward banking...
The main business of a bank is trust. Therefore, all efforts are made to serve, and satisfy customer...
The purpose of this research is to test the influences service quality and perceived usefulness on c...
This study aimed to determine the influence of service quality on the loyalty of credit customers at...
In the banking world, together with a valuable service owned products, this means that the service i...
This research aims to understand and explain the influence of the variable service quality, corporat...