The relationship among job characteristics, public service motivation, job stress and organizational commitment of regulatory body- a case study of immigration agency staffs from different admission routes

移民署業務具有高度的專業性與特殊性，其業務內容不僅龐雜繁瑣，亦須考量文化差異與時效，工作壓力相對較高，若無足夠的公共服務動機往往難以負荷。故本研究主要目的，在於探討移民署不同考試途徑之錄取人員，其工作特性、公共服務動機、以及工作壓力對組織承諾之關聯性。本研究採用問卷調查法，參考並沿用過去研究者編譯之「工作特性量表」、「公共服務動機量表」、「工作壓力量表」與「組織承諾量表」，以「移民特考錄取人員」與「相當高普考考試錄取人員」為研究對象，共取得有效樣本290份，進行描述性統計、t檢定、變異數分析、相關、及多元回歸分析。從分析結果可知，移民署不同考試途徑之錄取人員在工作特性、公共服務動機、工作壓力及組織承諾上有整體或構面上顯著差異。此外，以移民署特考途徑錄取人員來說，工作特性、公共服務動機、及工作壓力皆可顯著預測其組織承諾；而以相當高普考錄取人員來說，僅工作壓力可預測組織承諾。據此研究結果，提供相關單位在管理與規劃實務上之具體建議。The business of the Immigration Agency requires high degree of profession and particularity. The business contents are not only cumbersome and complex, but also need to consider cultural differences and timeliness that would cause high job stress. The job stress is difficult to load if public service motive is not enough. Therefore, the main purpose of this study is to explore the relationship among job characteristics, public service motivation, job stress and organizational commitment of the Immigration Agency staffs from different admission routes. Questionnaire survey was administered. “Job Characteristics Inventory”, “Public Service Motivation Inventory”, “Job Stress Scale” and “The Inventory of organizational commitment” translated or designed by previous researchers were referred and taken. 290 valid samples from “Admission staffs from Special Examination for Immigration Agency” and “Admission staffs on equal qualifications with Senior and Junior Examinations” were utilized analyzing the data with descriptive statistics, t-test, ANOVA, relationship, and regression. Comparing the differences between two kinds of Immigration Agency admission staffs from different examinations in the background information, job characteristics, public service motive and job stress, as well as their impact to organizational commitment. As the result of analysis, the job characteristics, public service motivation, job stress and organizational commitment of the Immigration Agency staffs from different admission routes are significant different. In addition, the job characteristics, public service motivation and job stress can predict organizational commitment of Admission staffs from Special Examination for Immigration Agency significantly. However, organizational commitment of Admission staffs on equal qualifications with Senior and Junior Examinations can only be predicted by job stress. The specific recommendations and planning practice to the relevant units in the management would be provided on the basis of the results of the study