A Study of Senior Citizens’ Demand and the Supply of Welfare in New Taipei City

臺灣已經邁入高齡化社會，新北市位居全國最大行政區，而65歲以上老人人口則是僅次於臺北市的全國第二，老人有何需求以及新北市所提供老人福利措施有何感受，乃值得深究的課題。 本研究採深度訪談法的半結構式訪談，以立意抽樣方式，訪談15位新北市65歲以上老人，旨在探討其需求以及對於新北市政府所提供老人福利措施之滿意情形。 研究發現： 一、在醫療福利政策方面，大多表示足以安身立命，滿足其實際需求。 二、子女的關心照護，可使老人在老年時期得安享退休生活。 三、人際關係與休閒活動方面，大致上充實滿足。 四、在成就感方面，大致上表示具有成就感。 五、在全民健保、低收入戶老人牙齒補助、生命連線救援和社區關懷據點、中低收入老人重病看護補助政策以及松年大學等方面，雖然政策有未臻完善之處，但大體上覺得滿意。 六、包括失能照顧、中低收入戶老人住宅修繕補助方面，不知者仍眾多。 七、愛心悠遊卡由於受訪者生活型態使然，諸多仍沒有用過。 本研究根據研究結果，提出研究建議如下： 一、讓年長者，了解政府政策。 二、導入科技，健全看護系統。 三、培養專人，擔任老人照護。 四、老人安養，有賴公家籌措。 五、休閒活動，多方鼓勵參與。 六、就近關懷，社區廣設據點。 七、推廣孝道，強化家庭價值。 八、鼓勵參與，以提增成就感。 九、分享知識，擴編松年大學。 十、老者安居，房屋津貼加碼 十一、他山之石，引進介護保險。As Taiwan has been an aging society, New Taipei City, the largest administrative district in Taiwan, has the second largest population of senior citizens aged more than 65. What these senior citizens’ demands are and how these senior citizens feel about the supply of welfare in New Taipei City are both issues worth researching. Adopting semi-structured and depth interview, the study applies purposive sampling and interviews 15 senior citizens living in New Taipei City and aged more than 65, aiming to investigate these senior citizens’ demands and how they feel satisfied with the welfare in New Taipei City. The findings are: 1. Most of the interviewees feel satisfied with the medical benefits. 2. Due to the support from offspring, senior citizens can enjoy retirements. 3. Most of the interviewees feel enriched and satisfied with their interpersonal relationship and recreational activities. 4. Most of the interviewees attain achievement in their lives. 5. Though National Health Insurance, denture subsidy for low-income households, emergency response systems, community care centers, hospitalized senior citizens medical healthcare subsidy, and Senior College are not perfect enough, most of the interviewees still feel satisfied. 6. Many of the interviewees know nothing about the taking care of senior citizens with disabilities and house repairing subsidy for low-income senior citizens. 7. Many of the interviewees haven’t used Concessionaire Easy Card. Based on the research conclusion, the suggestions are: 1. Let senior citizens learn more about the policies. 2. Improve the nursing care system with the technology. 3. Train more people to be professional caregivers for senior citizens. 4. The government should build public nursing homes for senior citizens. 5. Senior Citizens should be encouraged to join recreational activities. 6. Community-based care centers should be established. 7. Filial Piety should be promoted to emphasize family values. 8. Senior Citizens should take part in activities to gain achievement. 9. Senior College should be expanded so that more senior citizens can join it. 10. Housing subsidy should be raised so that few senior citizens may worry about their living. 11. Long-term Care Social Insurance System should be introduced and implemented