Add to ORKGThis research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in Atma Jaya unit is contributing to customer satifaction. Total respondents in this research are 135 students from Atma Jaya University students. Data is analyzed with SPSS 20 with multiple regresions. Reliability, responsiveness, and tangible variabel do not influence customer satisfaction. Meanwhile, assurance and empathy have influences on customer satisfaction. Keywords: service quality, frontliner, and customer satisfaction
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
This study aims to determine the effect of frontliner performance on customer satisfaction at a priv...
This research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in A...
This research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in A...
This research purpose to examine frontliner quality frontliner service, and product quality toward ...
The purpose of this study was to test and analyze the impact of frontliner service quality, mobile b...
Frontliner very important for banks because it influences on service and customer satisfaction that ...
The main activity of the bank is the provision of services. Banks as financial institutions engaged ...
The main activity of the bank is the provision of services. Banks as financial institutions engagedi...
ABSTRACT Ariyo Nur Putranto, 8215109132: The influence of Frontliner’s Service Quality and Cust...
This research aims to determine the effects of Service Quality and Bank Image variables on customer ...
This study aims to find out how the frontliner services for customers of PT Bank BNI Syariah KC Pano...
This study aims to determine (1) Is there a significant effect of service quality that consists of t...
This study aims to determine (1) Is there a significant effect of service quality that consists of t...
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
This study aims to determine the effect of frontliner performance on customer satisfaction at a priv...
This research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in A...
This research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in A...
This research purpose to examine frontliner quality frontliner service, and product quality toward ...
The purpose of this study was to test and analyze the impact of frontliner service quality, mobile b...
Frontliner very important for banks because it influences on service and customer satisfaction that ...
The main activity of the bank is the provision of services. Banks as financial institutions engaged ...
The main activity of the bank is the provision of services. Banks as financial institutions engagedi...
ABSTRACT Ariyo Nur Putranto, 8215109132: The influence of Frontliner’s Service Quality and Cust...
This research aims to determine the effects of Service Quality and Bank Image variables on customer ...
This study aims to find out how the frontliner services for customers of PT Bank BNI Syariah KC Pano...
This study aims to determine (1) Is there a significant effect of service quality that consists of t...
This study aims to determine (1) Is there a significant effect of service quality that consists of t...
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
Abstract Background – for service companies such as banks, customer satisfaction is very vital and b...
This study aims to determine the effect of frontliner performance on customer satisfaction at a priv...