International audienceContext. Supernova remnants interacting with molecular clouds are ideal laboratories to study the acceleration of particles at shock waves and their transport and interactions in the surrounding interstellar medium.Aims. Here, we focus on the supernova remnant W28, which over the years has been observed in all energy domains from radio waves to very-high-energy gamma rays. The bright gamma-ray emission detected from molecular clouds located in its vicinity revealed the presence of accelerated GeV and TeV particles in the region. An enhanced ionization rate has also been measured by means of millimeter observations, but such observations alone cannot tell us whether the enhancement is due to low-energy (MeV) cosmic rays...