Add to ORKGThis research examines the effects of personal values measured by Schwartz Value System on the five dimensions of service quality as introduced by SERVQUAL in an attempt to provide a deeper understanding of how and why customers judge service quality. Data from 1500 mobile phone users provide evidence that customers may be grouped in 4 clusters according to their values and that those clusters clearly moderate the importance of SERVQUAL dimensions on assessing overall service experience. Service firms have to move beyond service attributes and incorporate their customers’ values to form an excellent experience
Personal values have long been considered an important variable in understanding consumer purchasing...
Service quality is a critical element of customer perceptions and customer satisfaction. In the case...
This research analyzes the effects of culture and personal values on perceived service quality. Data...
This research examines the effects of personal values measured by Schwartz Value System on the fiv...
This research examines the effects of personal values measured by Schwartz Value System on the five ...
Purpose – Service firms constantly look for ways to differentiate their offering. Recently, personal...
Purpose – Service firms constantly look for ways to differentiate their offering. Recently, personal...
As per the recent report (https://www.intercom.com/blog/bridging-the-customer- expectation-gap/) 73%...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Purpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 198...
This study investigates how different aspects of service quality could have effects on overall perce...
Full text of this article is not available in SOAR.The authors adapt the SERVQUAL scale for medical ...
This study investigates how different aspects of service quality could have effects on overall perce...
Quality and customer satisfaction are important agenda for company survival and these two elements a...
This paper describes a scale, called SERVQUAL, which measures Service Quality. First, the scales con...
Personal values have long been considered an important variable in understanding consumer purchasing...
Service quality is a critical element of customer perceptions and customer satisfaction. In the case...
This research analyzes the effects of culture and personal values on perceived service quality. Data...
This research examines the effects of personal values measured by Schwartz Value System on the fiv...
This research examines the effects of personal values measured by Schwartz Value System on the five ...
Purpose – Service firms constantly look for ways to differentiate their offering. Recently, personal...
Purpose – Service firms constantly look for ways to differentiate their offering. Recently, personal...
As per the recent report (https://www.intercom.com/blog/bridging-the-customer- expectation-gap/) 73%...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Purpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 198...
This study investigates how different aspects of service quality could have effects on overall perce...
Full text of this article is not available in SOAR.The authors adapt the SERVQUAL scale for medical ...
This study investigates how different aspects of service quality could have effects on overall perce...
Quality and customer satisfaction are important agenda for company survival and these two elements a...
This paper describes a scale, called SERVQUAL, which measures Service Quality. First, the scales con...
Personal values have long been considered an important variable in understanding consumer purchasing...
Service quality is a critical element of customer perceptions and customer satisfaction. In the case...
This research analyzes the effects of culture and personal values on perceived service quality. Data...