ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI PELAKSANAAN SISTEM PELAYANAN FARMASI SATU PINTU DI RSUP dr. SOERADJI TIRTONEGORO KLATEN

Law No. 44 of 2009 on the Hospital article 15, paragraph 3 states that management of medical devices, pharmaceutical preparations, and consumables at the hospital pharmacy should be done by the installation of the door system. This research aim to know patient satisfaction of hospital pharmacy RSUP dr. Soeradji Tirtonegoro and Kimia Farma Pharmacy, level of patient visits, lost of profit and to know factors that affect the implementation of one door pharmacy service system. Type of study is a survey of analytic studies, with quantitative and qualitative approaches. Data were collected from questionnaires obtained from the management and staff of the hospital as much as 98 people to the questionnaire pharmacy system implementation of the door, patients who pay for healthcare in the hospital pharmacy as many as 345 people and as many as 385 Kimia Farma Pharmacy for the patient satisfaction questionnaire, as well as traffic data and sales of existing patients in the hospital. Analysis to know factors that affect the implementation of one door pharmacy service system used parsial t test and then regresi analysis. Patient satisfaction analysis used SERVQUAL/gap analysis. The results showed that the overall satisfaction of the patients in the pharmacy is still higher than in Kimia Farma Pharmacy. Level of patient visits outpatient pharmacy in January to March 2014 average of 21.08%, and the lost of profit in the pharmacy is Rp. 623.255.384, - for one month, or approximately 26.87% of the total sales in the hospital. Factors that affect implementation of one door pharmacy service system that administration (p = 0,008) and service delivery (p = 0,028)