Peran Housekeeping Memberikan Hotel Ibis Malioboro Yogyakarta Program Studi D3 Housekeeping Department Dalam Memberikan Service Excelent Di Public Area

The tourism industry is closely connected with the hotel, as the hotel provides accommodation and restoration services that are needed by guests who travel or business travel. A hotel has several departments, one of which is the Housekeeping Department Division of Public Areas in particular. The final task is prepared using qualitative descriptive approach is to describe the efforts of the Division of Public Areas in creating guest comfort. Data collection techniques used Adala observation method to perform practical work and observation of all activities on the role of Housekeeping Department at Hotel Ibis Malioboro, for three months. The purpose of this thesis is to investigate the role and responsibilities of the housekeeping department in creating the comfort of guests is to provide maximum service, friendly, responsibility, honesty and professionalism