PERANCANGAN ULANG INSTRUKSI KERJA DAN PROSEDUR KERJA PENDAFTARAN PASIEN RAWAT JALAN DI PUSKESMAS GONDOKUSUMAN 1 YOGYAKARTA

Background: Puskesmas (Health Center) is a health service center provided by the Government which gives a health efforts in plenary to the community in a certain work area. PPK-BLUD (Financial Management Model - Regional Public Service) is one way to increase professionalism, service type, human resource, quality of medical services to hold for public service areas. Puskesmas Gondokusuman 1 is one of Puskesmas (Health Center) that has become BLUD health center. Furthermore, in the light of quality enhancement of service standards, Puskesmas must have a standard such as work instruction and procedure. Work instruction and procedure is a standard that includes requirements for the governance pattern of BLUD on the document of Business Plan Strategy (BPS). Hence, the design of a work instruction and procedures is needed to improve the quality of service to the patients and the document completeness in the PPK-BLUD. Purpose: Designing work instruction and procedure of patient registration in which considering the designing aspects such as the format and content of the work instructions and procedures in order to ease the utilization and it can be adapted to users� needs. Designing Process: The results of interview and observation are used as the basic in designing work instructions and procedures as well as supported by the concept of designing work instructions and procedures. The designers create original designs, and then they conduct discussions with the Coordinator of registration, registration officers and medical record so that it can be corrected and conduct verification in order to get their approval (the registration officer, coordinator of registration and medical record). Results: Puskesmas Gondokusuman 1 Yogyakarta has not made any revisions and complete the work instructions and procedures because of the flurry of attendants and a lack of human resources. Moreover, the arrangement of work instruction and patient registration procedures are made by adjusting conditions in the clinic about patient registration activities in that the format used in reference to the quality management system of ISO format. The making of a work instruction and patient registration procedures are amounted into 10 pieces, consisting of 2 work procedures and 9 work instructions