PROFESIONALISME KERJA RESEPSIONIS SPA DALAM MENINGKATKAN KEPUASAN TAMU THE PHOENIX HOTEL YOGYAKARTA

Tourism in Indonesia growing quickly. Some tourist comes to Indonesia make need accommodate as hotel as place for take a rest. Hotel not only give room facility and drink eating but also offer other facility as spa. Spa at Indonesian really been popularly have useful traditional material for beauty. Much of tourist that look for spa's service, therefore more effort new spa appereance . It makes emulation in spa's effort gets competitive. One of that responsible and gets essential role outrival this spa's effort is spa�s receptionist. Writer wants to know spa's receptionist role in give satisfaction to expect a guest on one of hotel at The Hotel Phoenix Yogyakarta. To the effect of inscriptive it is subject to be know how qualification and job description of professional spa's receptionist. Writer use methodic research descriptive one that acquired through various data collecting tech kinds as observation, interview, study in library, documentation and field work practice. So with marks sense writer direct research get the analysis hits problem that becomes conclusion on this research. There is result even research of Final Task writing this writer knows how qualification and job description of spa's receptionist that applied by The Phoenix Hotel Yogyakarta in give satisfaction to expect a guest. This under consideration will also word interference and constraint that experienced by spa's receptionist in perform its duty assignment and how to settles it. So far receptionist spa at The Yogyakarta's Hotel Phoenix corresponded to Standard Operational Procedures (SOP) for five-star class hotel